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Unio Digital - IT Support Specialist, Mid/Senior

IT Support Specialist, Mid/Senior

sys admin

IT Support Specialists (Level II / Level III) are the next line defense to customer technical inquiries. IT Support Specialists are required to have a problem solving mentality to solve issues including troubleshooting, configuration, and repair for server, network, websites, infrastructure, email, file shares, and other infrastructure issues.Experience in network and IT services with a focus in Microsoft 365, Meraki Networking, and VoIP is preferred. This position will provide both phone and help desk support to our clients with a focus on helping our Level I/II support specialists. Area of responsibility may include new client setup, troubleshooting client problems, calling back clients to get further detail, answering incoming help desk call, and provided support where needed. Prior experience working in a corporate IT group or managed service provider preferred.We are looking for someone who likes to go above and beyond and be an advocate for our client. Successful resolution to a ticket is when the client is happy with their end result -- not when the issue 'fixed'.See what we do at [https://unio.digital/\](https://unio.digital/)