Are you ready to make a difference?
Don’t just go to work. Thrive. We need people who are committed to openness, have a rebellious business spirit and the will to revolutionize the market. Our vision is a borderless internet that is open, safe and free. Open people for open source!
The job in a nutshell
As a Software Analyst you will be part of our global Platform Services team and in charge of 2nd and 3rd level support for PowerDNS acting as an interface between our development team and the customer.
The job in bullet points
2nd and 3rd Level Support of PowerDNS technology for our customers
System diagnostics and analysis of „million user“ environments
Incident and Problem Management for customers' and Open-Xchange’s services
Participation in PowerDNS implementation projects
Investigation and Reproduction of complex custom issues, test solutions, help implement fixes
Monitoring Service Level Agreements (SLAs) of Incident and Problem Tickets
Customer communication and (technical) relationship management
Close collaboration with PowerDNS (including Open-Xchange and Dovecot) development, sales, and product management teams
Periodic 24/7 on-call duty for high-severity Incidents
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What you bring to the table**
Minimum 5 years of experience in system management, system administration or related position
In-depth knowledge of and demonstrated experience with Linux system such as Debian, RHEL, and SLES
Knowledge about typical open standard protocols and services like HTTP, DNS, IMAP, SMTP, SQL
Desirably experience in operating PowerDNS service
Understanding of complex setups in heterogeneous environments
Experience with mission critical systems
Ability to work independently
Service oriented and entrepreneurial mind-set
Goal-oriented working style and high self-motivation
Team player and ability to communicate well amongst peers
Excellent verbal and written communication skills in English
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What we offer**
Working on a modern cloud software in an international team
Wide scope to develop your own ideas and projects
Home Office and the opportunity to work from one of our well-appointed worldwide offices
The most current and jazzy equipment
Regular cross-border, cross-team events
Continuous personal development & training
Flat hierarchies combined with an "Open Door" policy
Further country-specific benefits