Our customer-facing WordPress support role requires a mix of debugging and development experience as well as outstanding communication skills. Youâll be working directly with both client and agency developers, side-by-side with our Senior WordPress Engineers, on some of the highest-profile and highest-traffic WordPress sites in the world.We are looking for people with compassion, writing skills, accountability, WordPress knowledge, and code savviness. **Diversity:**We want to build Automattic as an environment where people love their work and show respect and compassion to those with whom we interact.Diversity typically includes, but is not limited to, differences in race, gender, sexual orientation, gender identity or expression, political and religious affiliation, socio-economic background, cultural background, geographic location, physical disabilities and abilities, relationship status, veteran status, and age.To work on diversity means that we encourage these differences, and strive to improve the visibility of traditionally underrepresented groups. Read more about [our commitment to diversity and inclusion](https://automattic.com/diversity-and-inclusion/).**Benefits:*** Open vacation policy (no set number of days per year). We encourage all employees to take the time they need for vacation, to pursue their own interests, to stay healthy, and to spend time with friends and family.* Home office setup and coworking allowances. Working from a coffee shop? You can use your coworking allowance for the requisite latte!* We happily provide or reimburse hardware and software youâll need, as well as books or conferences that promote continued learning.* Company-sponsored life insurance.* Open parental leave (includes maternity, paternity, and adoption). If youâve been with Automattic for 12 months, your leave is fully paid.* WordPress-branded laptop at your four-year anniversary. A spiffy set of wireless headphones at your seven-year anniversary.* Paid two to three-month sabbatical encouraged every five years.* We cover all costs of company travel, so dust off that passport! Your team will get together one to three times per year in locations around the globe.* Other benefits are country-specific and include health, vision, and dental insurance; matching retirement/pension contributions; childcare vouchers; income protection; travel insurance; and discount offers.